FAQ’s
I HAVEN’T RECEIVED MY ORDER.
I have an issue, a request for an order I haven’t received yet.
I HAVE RECEIVED MY ORDER.
I have an issue with the order I have received.
TO WHICH COUNTRIES DO YOU SHIP?
VINTAGE NEW OLD STOCK & HANDMADE WITH VINTAGE COMPONENTS:
Is all the inventory Vintage New Old Stock, and what does it mean?
All the finished jewelry I bring to the shop is unused from old warehouses, with more than 30 years. When I make a piece, I choose materials in the same condition and from the same source. I sometimes use a contemporary part to complement them when I’ve not been able of finding a vintage original, although it’s never the central part of the piece.
All information is in each listing.
Condition. Will it be perfect?
Most of the shop pieces are anywhere from 30 to 70 years old and I try to send the very best stock to ensure your happiness. With anything that old, it’s possible some items will show slight aging as for example patina in brass. Generally, people like vintage items because of this “non perfectness”, it adds charm and character. If you have any questions or concerns about your order, please contact me.
It’s vintage, so is it a unique piece?
Some of them are unique, meaning there’s only one available. Others aren’t unique but limited since they are oSome of them are unique, meaning there’s only one available. Others aren’t unique but limited since they are ld stocks that did not reach the stores at the time and of which I have more than one unit. When these will be sold out, there will be no more.
Why do I define the pieces as “Fine custome jewelry”?
I choose highly detailed elements and quality components that won’t lose gloss or coatings quickly. Most of gold color pieces are gold plated or raw brass. Pearls range from acrylic to glass and natural. The crystals I use are faceted, and you will also find vintage Swarovski.
What’s the difference between Antique, Vintage and contemporary?
Vintage is anything with more than 20 years. Most of the shop inventory is vintage and I skip anything 2000s and tend to use more between 60s and 80s.
Antique is over 100 years. You’ll find an specific section in the shop.
Contemporary is less than 20 years. I sometimes complement or finish a jewel with a contemporary part although it’s never the central motif of the piece.
GIFT WRAPPING:
Do you offer gift wrapping?
The jewelry is shipped protected in a branded case which is shown on the listings.
If you wish gift wrapping, you can order it on the shop: there’s an specific listing for that which includes several card options for different occasions.
I love adding dried flowers but due to different laws, these can only be shipped into E.U. Gift wrapping to E.U. will include them.
On another note, please have in mind that if your order is a gift and you need it for a concrete date the better choice would be Expedited shipping.
SHIPPING
When I will get my order?
Your order will be shipped between 1 and 3 days after ordering.
Shipping to U.S. takes 8 to 10 business days to get to destiny. If you are in a hurry you can choose the Express shipping option.
Shipping to Europe takes different range time depending on the country of destination. If you are interested in knowing an approximate please let me know your country before ordering and I’ll let you know.
Shippings to Asia and Australia take 10-14 business days.
EUROPE (EU):
€7.70 – Delivery times vary greatly between countries.
EUROPE (Outside the EU):
€8 – Delivery times vary greatly between countries.
Standard Shipping (Paq Standard):
- Australia: €14 – Approximately 10 business days.
Light Shipping (Paq Light):
- Canada: €8 – 10 to 15 business days.
- New Zealand: €11 – 6 to 15 business days.
- Singapore: €11 – 6 to 15 business days.
- South Korea: €11 – 6 to 15 business days.
- Thailand: €11 – 6 to 15 business days.
- United Arab Emirates: €11 – 6 to 15 business days.
- Japan: €11 – 6 to 15 business days.
EXPRESS SHIPPING with DHL:
- Asia and Oceania: €40 – 3 to 5 business days.
- USA: €23 – 3 to 5 business days.
- Europe (EU): €15.
- Europe (Non-EU), Ireland and the Netherlands: €18.
