Preguntas frecuentes
I HAVEN'T RECEIVED MY ORDER. I have an issue, a request for an order I haven’t received yet.
I HAVE RECEIVED MY ORDER. I have an issue with the order I have received.
TO WHICH COUNTRIES DO YOU SHIP?
VINTAGE NEW OLD STOCK & HANDMADE WITH VINTAGE COMPONENTS:
¿Es todo el inventario Vintage New Old Stock, y qué significa?
All the finished jewelry I bring to the shop is unused from old warehouses, with more than 30 years. When I make a piece, I choose materials in the same condition and from the same source. I sometimes use a contemporary part to complement them when I've not been able of finding a vintage original, although it's never the central part of the piece. All information is in each listing.
Estado. ¿Estará perfecto?
Most of the shop pieces are anywhere from 30 to 70 years old and I try to send the very best stock to ensure your happiness. With anything that old, it's possible some items will show slight aging as for example patina in brass. Generally, people like vintage items because of this "non perfectness", it adds charm and character. If you have any questions or concerns about your order, please contact me.
Es vintage, ¿es una pieza única?
Some of them are unique, meaning there's only one available. Others aren't unique but limited since they are oSome of them are unique, meaning there's only one available. Others aren't unique but limited since they are ld stocks that did not reach the stores at the time and of which I have more than one unit. When these will be sold out, there will be no more.
¿Por qué defino las piezas como "joyería fina a medida"?
I choose highly detailed elements and quality components that won't lose gloss or coatings quickly. Most of gold color pieces are gold plated or raw brass. Pearls range from acrylic to glass and natural. The crystals I use are faceted, and you will also find vintage Swarovski.
¿Cuál es la diferencia entre antiguo, vintage y contemporáneo?
Vintage is anything with more than 20 years. Most of the shop inventory is vintage and I skip anything 2000s and tend to use more between 60s and 80s. Antique is over 100 years. You'll find an specific section in the shop. Contemporary is less than 20 years. I sometimes complement or finish a jewel with a contemporary part although it's never the central motif of the piece.
GIFT WRAPPING:
¿Ofrecen envoltorio para regalo?
The jewelry is shipped protected in a branded case which is shown on the listings.
If you wish gift wrapping, you can order it on the shop: there's an specific listing for that which includes several card options for different occasions.
I love adding dried flowers but due to different laws, these can only be shipped into E.U. Gift wrapping to E.U. will include them.
On another note, please have in mind that if your order is a gift and you need it for a concrete date the better choice would be Expedited shipping.
ENVÍO
¿Cuándo recibiré mi pedido?
Your order will be shipped between 1 and 3 days after ordering.
Envío a EE.UU.. tarda de 8 a 10 días laborables en llegar a destino. Si tienes prisa puedes elegir la opción de envío Express.
Envíos a Europa tarda diferente tiempo de alcance dependiendo del país de destino. Si usted está interesado en saber un aproximado por favor hágamelo saber su país antes de ordenar y yo te lo haré saber.
Envíos a Asia y Australia tardan entre 10 y 14 días laborables.
EUROPA (UE):
7,70 euros - Los plazos de entrega varían mucho de un país a otro.
EUROPA (Fuera de la UE):
8 euros - Los plazos de entrega varían mucho de un país a otro.
Envío estándar (Paq Standard):
- Australia: 14 € - Aproximadamente 10 días laborables.
Transporte marítimo ligero (Paq Light):
- Canadá: 8 euros - de 10 a 15 días laborables.
- Nueva Zelanda: 11 euros - de 6 a 15 días laborables.
- Singapur: 11 euros - de 6 a 15 días laborables.
- Corea del Sur: 11 euros - de 6 a 15 días laborables.
- Tailandia: 11 euros - de 6 a 15 días laborables.
- Emiratos Árabes Unidos: 11 euros - de 6 a 15 días laborables.
- Japón: 11 euros - de 6 a 15 días laborables.
ENVÍO EXPRESS con DHL:
- Asia y Oceanía: 40 euros - de 3 a 5 días laborables.
- ESTADOS UNIDOS: 23 euros - de 3 a 5 días laborables.
- Europa (UE): €15.
- Europa (no UE), Irlanda y Países Bajos: €18.
